Q: I'm a college student and interested in working for a record label, how do I become an intern?
A: Run For Cover typically has one or two interns working in the office through each college semester. If you are interested in interning, please email your resume to firstname.lastname@example.org and tell us a little about yourself. Give us an honest representation of who you are and what you're into.
Q: Do you accept demos / Will you sign my band?
A: We currently do not accept demo submissions.
Q: I have a question not answered here, who do I talk to?
Q: Why haven't you responded to my email?
A: 9 times out of 10 emails are answered within 1 business day. Please keep in mind we are a small company with only a few employees, and things can get really busy. Please be patient and trust that we will respond as soon as we can. If you haven't received a reply after a few business days, feel free to follow up, we may not have gotten your original email.
Q: What is your shipping policy?
A: We ship all of our packages through the United States Postal Service, and all prices and shipping regulations come directly from USPS. First-Class Mail is available for packages under 13 oz, but anything heavier than 13 oz. must be shipped USPS Priority mail which is obviously more expensive. Media mail is only available for orders that solely contain items that USPS deems as 'media'. All orders shipping outside the United States are shipped via International First-Class unless they are over 4 lbs, in which case they will ship via International Priority. All postage rates are calculated by the USPS.
Q: How much does shipping cost?
A: Shipping prices are calculated based on the weight of your package and your location. To get an exact quote, place the desired items in your cart and proceed to checkout. You will receive a shipping quote before you make any payments. The shipping cost you pay is exactly what the USPS charges to ship your order, + $1 to help offset the packaging costs.
Q: Why is international shipping so expensive?
A: All shipping prices come directly from USPS. International prices are the highest they've ever been, and it sucks. In early 2013, USPS was forced to make some dramatic changes in attempt to avoid losing billions of dollars every year, and international shipments was one of the areas that was most heavily affected.
Q: How long will it take to get my order?
A: Orders are usually shipped within one or two business days after they’re placed (excluding pre-orders). Orders placed on Fridays after 5 pm - Sunday will be shipped at the beginning of the following week. Once your package is in the hands of USPS, estimated times range between:
Media Mail: 5-14 business days
First-Class Mail: 5-10 business days
Priority Mail: 2-5 business days
Keep in mind those times are how long it takes once a package is shipped. At peak periods it can take longer than a few days for orders to ship.
Q: How long do international orders take?
A: The time that it takes for international orders to arrive can be very different depending on the distance, and can range anywhere from 1 to 4 weeks. Long distances and customs processing can slow down international shipping, so please have patience and trust that your package will arrive safely. USPS recently updated their International tracking service, but the package is not always scanned every step of the way. If 6 weeks have passed since receipt of your shipping confirmation and you still haven’t received your package, let us know and we’ll work with you.
Q: How Can I track my package?
A: As soon as your order ships, you will be notified via email with a USPS tracking number (or US Customs number for international orders.) You can use this number to track your package on the USPS website.
Q: I tried tracking my package, but it hasn’t gone anywhere, is something wrong?
A: Not necessarily. Packages won’t show any progress until they are scanned by USPS after a pick up, which can sometimes be the day after it ships - or even not at all. Packages can sometimes make their entire journey without ever being scanned. If it’s been over a week, and your package hasn’t moved, email email@example.com and we’ll see if we can figure out what’s going on.
Q: I tracked my package, and it says it was delivered to the wrong address.
A: In the rare case that a package is sent out with the wrong shipping label, Email firstname.lastname@example.org with your order number, and we will re-ship your package and make sure it gets to the correct address.
Q: My order hasn’t shipped yet, what’s up with that?
A: Though we do our best to ship orders in a timely and secure manner, random and unexpected events can sometimes lead to slight delays. If your package hasn’t shipped within 10 business days after it was placed, send an email to email@example.com with your order number, and we’ll look into it for you.
Q: I ordered some other items in addition to my pre-order, will I get those first?
A: Unfortunately, we can only make one shipment, since only one shipment has been paid for. All of your items will be held and shipped together as soon as the last item is in stock and ready to ship. If you would like to receive your other items sooner, please place two separate orders.
Q: What is your Return / Exchange / Cancellation Policy?
A: If for whatever reason you are not satisfied with the contents of your order, and they are not visibly damaged or worn, you may send them back to us for a full refund. Initial shipping costs, and costs to ship the package back to us cannot be refunded. If you would like to return the product you ordered and exchange it for a different product of the same value, we will be happy to do that for you. However, we will have to ask that you pay for the shipping costs to return the original package, and to ship the new one.
For exchanges/returns, mail to: ATTN: RETURNS / EXCHANGES Run For Cover Records 119 Braintree Street Unit 108 Allston, MA 02134
If you would like to cancel your order at any time prior to it being shipped, send an email to firstname.lastname@example.org with your order number, and we will cancel and refund your order.
Q: Why is my record skipping / not playing correctly
A: This is likely an issue that can be solved by slightly adjusting the weight of the tone arm on your turntable. Depending on what kind of turntable you have, this should be a pretty easy fix. If the adjustment doesn’t seem to help, send us a video of the record playing incorrectly, and we’ll see what we can do about getting you a replacement. If your record player does not have an adjustable tone arm, read the question below.
Q: My record player does not have an adjustable tone arm (i.e. Crosley record players, cased turntables with speakers, etc.) What do I do?
A: Unfortunately, it’s sort of difficult to determine if it’s actually the record being defective when it’s being played on these turntables. Cased turntables are a popular economical choice, but frequently experience issues with playback and are also known to sometimes damage records themselves. It is partially due to a poor quality spherical needle, and partially due to speakers encased in the turntable. The vibrations from the record being played back can actually cause the needle to jump or wear the record in the wrong places. Also, since every record is mastered differently, one release in your collection may have deeper or shallower grooves when compared to any of the others. To be able to properly play any variety of records, they need to be played on a turntable that allows you to adjust the weight on the tone arm. For this reason, we can only agree replace records when they are shown to play incorrectly on a turntable that has the ability to be adjusted properly.